Coronavirus Update


If it is necessary for you to come into the surgery, please abide by the traffic light system in Reception. You will be required to wear a face covering before entering the surgery.

Follow the link for the latest information

Covid Boosters

Please read carefully the below information about the Covid-19 Booster programme and the Seasonal Influenza programme.

We have now started contacting eligible patients (via SMS) for their Covid-19 Booster vaccine. The booster must be 6 MONTHS after your second vaccine. Please see below eligibility criteria.

  • all adults aged 50 years or over
  • those living in residential care homes for older adults
  • frontline health and social care workers
  • all those aged 16 to 49 years with underlying health conditions that put them at higher risk of severe COVID-19, and adult carers (ie. Those previously shielding)
  • adult household contacts of immunosuppressed individuals

Due to the delay in the commencement of the Covid-19 Booster programme and in the delivery of flu vaccines, we have been unable to accommodate joint flu and covid vaccine clinics at this time. Therefore, when booking your Covid Booster and Flu vaccine appointment, please ensure these are at least 7 days apart.

Please help with this given the additional strain of staff, we don’t want to over burden them by having to check every patient booking in.

For information on the Oxford AstraZeneca vaccine please click this link:

COVID vaccination certification

We are unable to issue this certificate at the practice. Please see for further information.

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded from for iPhone or for android.

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you. Or, do it online using this link:


We will invite patients via SMS or phone who have had their first vaccine with us between 8 and 11 weeks after their first vaccine. We advise that if you do not have a mobile number on your record, you should contact Reception to add one if possible. If you have not heard between the 8th and 11th weeks, contact us.

Highlands Surgery Branch Site is approved as a ‘designated site’ (base) to deliver the Covid vaccines for all eligible Pall Mall Surgery, Leigh Surgery, Eastwood Group Practice, Dr Krishnan (Kent Elms) and Highlands Surgery patients (the 5 practices making up our local ‘Primary Care Network’).

All the available appointments will be shared between all 5 GP practices part of the Primary Care Network. Each practice will begin to telephone their own patients as guided by the Joint Committee on Vaccination and Immunisation (JCVI).

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need. Please read further down about AccuRx.

All calls to the surgery will be triaged and everyone entering the surgery will be screened. Please contact the surgery on 01702 710131 for appointments at 8am or 1.30pm or you can go online via SystmOnline or via the NHSapp.

  • All prescriptions will be sent directly to your local/nominated chemist and be requested online, ONLY via e-mail, online or by dropping in the box outside (we are NOT taking requests over the phone for patients who are not housebound)
  • All blood test forms, sick certificates and letters will be sent via AccuRx or e-mailed.
  • The MSK Practitioner is still running. They are offering assessment, advice and treatment through telephone calls/virtual consultations for any musculoskeletal disorders.

According to the NHS and the WHO, symptoms of the Coronavirus usually include:
  • High temperature
  • Cough and/or sore throat
  • Loss or change to your sense of smell or taste
These symptoms are similar to other respiratory diseases including the common cold, itself a type of coronavirus.   

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven days
  • Only call 111 if you cannot get help online.

It is safer for everyone to minimise face-to-face contact. AccuRx Fleming is a web-based tool that healthcare providers can use to send you an SMS text message or hold a video consultation. Video consultations are safe, secure and are not recorded. It is NHS-approved. You do not need to download anything. You will receive an SMS text message with a link to click on, and you will be connected. You will need a smartphone either with WiFi/3G/4G connection. Your Internet Browser needs to have your phone’s microphone and camera enabled. Please click on the link for an example of how video consultations are done

Please see below useful information for our patients

Useful resources – Germ Defence survey