How can I request my medication?
- Via Voice Connect (Pop in and sign up with our reception team who will be happy to help)
- System One Online Access
- NHS App
- Airmid App
Patients unable to request medication and do not have relatives or carers to request on their behalf, the surgery will raise a safe guarding alert with the local team. In these circumstances please contact the surgery direct.
FAQs
Why are we changing prescription requests?
After analysing our repeat prescription process, we have noticed delays and discrepancies when requests are made in this way, causing distress and confusion for you the patient. We feel that by the patients taking control of their medication and liaising direct with the surgery, we will reduce these problems significantly. This also is being put in place for the following reasons:
- To reduce the amount of wasted issues of medications – it has come to light that pharmacies are continually requesting medication on behalf of patients that they don’t need
- To improve the quality of processing the repeat prescriptions within the practice – by patients only requesting the medications they need this will reduce the quantities of the requests which in turn will enable us to improve the quality of our processing
- To build a relationship between ourselves the practice, and you the patient with regards to your medication requesting and usage. Currently this is between the pharmacy and the patient – we wish to improve our relationships with you enabling us to obtain a better understanding of your medicine usage
Can I fax my prescription request?
No. Please use online, post or drop your request into the surgery.
How long will it take to process?
- Requests will take up to 3 working days to process
- There is no need to telephone to check if this has been done
Will the pharmacy still deliver?
Yes, your nominated pharmacy will still deliver the medications to you in the normal way.
Will the prescription still go to my nominated pharmacy?
Yes, the prescription will go to the nominated pharmacy. It is only the requesting of the prescription that the pharmacy will no longer do.
We thank you for helping us help you.
SystmOnline
Highlands Surgery uses the clinical system, SystmOnline.
Having online access with SystmOnline includes repeat medication, allergies and the
opportunity to book appointments online.
Please complete an Online Services Registration Form and email to [email protected] with Proof of ID.
Once registered, your username & password will be sent to you via email or SMS. Please
visit the link below to log in.