Book appointment
Consult with your doctor online
Order repeat prescription
Covid Vaccines
Highlands Surgery Branch Site 1446 London Road, Leigh-on-Sea, SS9 2UT
Walk in Clinics
Alternatively, for Highlands Surgery patients all clinics are available to book on-line via the NHS App or S1 App.
Thursday 6th January 2022 09.00-17.00
Friday 7th January 2022 09.00 17.00
Monday 10th January 2022 09.00 17.00
Tuesday 11th January 2022 09.00 17.00
Wednesday 12th January 2022 09.00 17.00
Thursday 13th January 2022 09.00 17.00
Friday 14th January 2022 09.00 17.00
NEW VOICE CONNECT PRESCRIPTION SERVICE
From the 1st February 2022 our new prescription service will only be accepting on-line prescriptions and via Voice Connect.
WE WILL NO LONGER BE ABLE TO ACCEPT PAPER PRESCRIPTIONS
Please pop into the surgery and sign up for Voice Connect our telephone prescription service that allows you to order your prescriptions by telephone just using a PIN.
NEW SERVICE – VOICE CONNECT AUTOMATED PRESCRIPTION SERVICE
Welcome to Highlands
The Partners and staff would like to welcome you to Highlands Surgery. We have been providing family care since 1975 for Leigh-on-Sea and surrounding areas. We hope you find lots of useful information about the surgery and the services we offer on our website.
Our aim is to provide excellent and high quality personal care to all our patients, whilst respecting confidentiality and patient dignity. We strive to deliver a professional patient focused service and always encourage patients to be involved in the planning and maintenance of their own health and well-being.
New Appointment Booking System
We are aware of the difficulties facing primary care at this time and how they have hugely impacted our surgery as well. We have seen unprecedented demand on the phones and appointments and this shows no signs of abating. The current system we have appears to now be adding to the problems patients are encountering on already busy phone lines, creating yet more of a bottleneck. Therefore we have spent some time deciding the best course of action and feel a change to the appointment system would be of benefit. We want to be less restrictive with phone times to help you and also to help our Reception team. We hope to spread the calls over the day more and not have a purely ‘book in the day’ system. WHEN? 1ST November 2021 From next week we will launch a new system. Appointments for a week will be released allowing future booking and additional continuity for you as well. HOW? • All appointment slots will be available online to help reduce phone demand. • You can also telephone for an appointment at any time of the day. • If speaking to Reception, they can book a face to face or telephone appointment at your request. • When booking appointments online, they will appear as a face to face or telephone slot. However, if you require something not appearing available online, then do speak to Reception. There is always the risk of all these appointments going quickly and thus having to ring for something a few days later. We need to avoid bottlenecks on the phone lines at 8 and 13:30 as this just causes increasing wait times which are unacceptable. • Emergency Appointments. We will of course have emergency appointments available and a Duty Doctor always available for any emergencies. We will review these arrangements regularly and do hope you will get behind us and support this new transition. Patients are always at the heart of everything we do. As you are well aware, we have been working hard and have never stopped seeing patients through the pandemic and are grateful for your support as well. We do appreciate your frustrations too and they are shared by us. Thank you in advance for your patience and understanding whilst we convert to the new system.PLEASE CLICK THE IMAGE BELOW FOR ALL COVID-19 INFORMATION
Flu Vaccinations
TIME TO LEARN DATES 2021
This surgery and many others in the south Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge. This surgery will be closed afternoon and evening on:• Tuesday 13 April 2021
• Tuesday 11 May 2021
• Tuesday 8 June 2021
• Tuesday 6 July 2021
• Tuesday 7 September 2021
• Tuesday 5 October 2021
• Tuesday 2 November 2021
• Tuesday 7 December 2021
• Tuesday 1 February 2022
• Tuesday 1 March 2022
Opening Hours
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
When the Surgery is closed please call freephone 111 for our Out of Hours Service. Alternatively call the Surgery and you will be automatically diverted. | |
Healthy io - ACR testing
NHS has commissioned Healthy.io, as part of a national NHS programme, to deliver a service providing at home urine test kits for patients at risk of chronic kidney disease. This will allow you to conduct this important test at home using a smartphone. You may be contacted by Healthy.io if you match the criteria. Please visit https://bit.ly/3xpSq5q for more information.SystmOnline
Highlands Surgery uses the clinical system, SystmOne.
Having online access with SystmOnline includes repeat medication, allergies and the opportunity to book appointments online.
Please come to Reception to collect a registration form, or, go to the Forms page.
Once you have your pin and username, please visit the link below to log in.
SystmOnlineNHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOne online access, you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
CQC
Video Group Consultations
URGENT APPOINTMENTS ONLY
Please note that due to new Government plans on emergency vaccinations, GP surgeries have been instructed to run emergency appointments only, until the 1st of January. All non-urgent appointments are postponed. This is to ensure we can vaccinate all those eligible. As such, please only ring if you feel you have an emergency or wish to book a covid vaccine or booster.
Access SystmOnline to use your GP's Online Services
Manage Appointments, Request Repeat Medication or update your details
Contact Details
Tel: 01702 710131
Email: [email protected]
Main Surgery
Highlands Surgery
1643 London Road
Leigh-on-Sea
Essex
SS9 2SQ
Branch Surgery
Highlands Branch Site
1446 London Road
Leigh-on-Sea
Essex
SS9 2UT
