Patient Information

New Patients

If you would like to apply to register at Highlands Surgery, please visit https://www.highlandsurgery.co.uk/patient-information/administration/

All forms should be completed and returned to the surgery by hand to then compete a purple final form at the surgery. The sample container(s) should be retained for when you attend for your New Patient Appointment.

Please contact the surgery after 5 working days (between 2.00pm and 5.00pm wherever possible) to confirm the registration has been processed and to arrange your New Patient Appointment with one of the Practice Nurses.

Change of Name and Address

The Health Authority asks that we have official documentation to change names, revert back to a previous name and/or if there is any discrepancy in dates of birth.

If you change your name or move house, please notify us as soon as you can.

To help keep your contact details up to date please let us know if you change your landline or mobile telephone number.

Change of Address Form

Mobile Phone Registration

Text Message Reminder Service

If a mobile telephone number is registered a text message is sent as a reminder for any appointment booked. Please let the Surgery know if you do not wish to receive text messages.

Specimens

All specimens should be at the surgery by 12.00 noon (Monday to Friday), for the hospital to collect them to take to the laboratory.

After 12.00 noon, all specimens must be taken directly to the hospital.

Time to Learn

The surgery is closed one afternoon/evening each month (except January/August) for the development of professional skills for GPs, Nurses and other Health Care staff. This is usually held on the first Tuesday of every month unless there is a bank holiday in which case it will be the second Tuesday of the month.

Dates will be displayed in reception.

Parking

We have limited number of parking bays which may be used as and when available. Please be aware of pedestrians accessing the building. Please park considerably around the residential area of the surgery.

Disabled Access

The surgery has access for a wheelchair, a lift to the first floor and a disabled persons toilet is available adjacent to the Nurse Room on the ground floor.

Downloads

Highlands Surgery have a number of downloads for patients to access online. These include;

Administrative forms – such as, change of address, holiday vaccination form and how to join our Patient Participation Group. Please click here to see more.

Leaflets – such as, back and knee exercises, data sharing and access to medical records information. Please click here to see more.

Online access – which includes information how to register for online access and a quick guide. Please click here to see more.

Please note that our resources are not exhaustive although we do try to keep it as up to date as we can. If you can’t find what you are looking for on our website please enquire at Reception.

Highlands Surgery have a vast number of leaflets for patients. If you require any of our leaflets in an easy viewing format please let us know so we can make the necessary arrangements for you.

We also have access to the Easyhealth website which has  a number of easy health information leaflets for you to view. Click here to view.